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Error 2147163964 & GetLastError:5 During Install

This seems a big topic, so I’ll try to clarify the procedure (19 Feb 2015)

If you are getting the above error during the install of Sony Vegas ( I got it when trying to update VP11 to 701)


Go to folder the   following folder, (username is usually your name or the name of the PC)
C:\Users\<username>\AppData\Roaming\Sony  (or)
You could try a windows search if thats easier ( (Windows key + F)
Type this into windows search “SCS_INSTALLER*.log” to see if you can find it that way, don’t forget the asterix *.

 If you cannot find this folder it may be hidden

You need to go to Folder and search options, view tab and check
“Show hidden files, folders and drives” like in this picture ( Thanks to heartmiso)



look at the log file name,which looks something like this “SCS_INSTALLER_14.log” perhaps with a different number at the end.

Open file with Notepad, right click on filename then choose OPEN
Note: the file could be any number after the SCS_INSTALLER_XX.log


To find the ERROR, use CTRL+F in Notepad and enter “error code” and then do, or go to Edit and choose Find… and then do Find Next


Look for this Error Code: FINISH TXT ERROR: -2147163964 occurred during installation and the  following text…

The Installer has insufficient privileges to modify this file: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Sony\Vegas Pro 11.0\Vegas Pro 11.0 (64-bit).lnk.


To get the privileges the software requires, Navigate to the folder that is mentioned in Notepad.

Eg. C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Sony\Vegas Pro 11.0,  

If you see a padlock on the folder icon as per image below, then remove it.


If you do not know how to do that then use this website to find out how

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34 comments to Error 2147163964 & GetLastError:5 During Install

  • Dhi

    right click the update file which you downloaded ( somewhere in downloads or you a location you specified) and run as administrator.

    I closed the Vegas while doing this just in case

  • Zulqar Cheeema

    Instructions updates

  • boobs

    pls make a step by step tutorial ^^

  • IGnacio

    I make all steps, but when i search the error from this : ” SCS_INSTALLER_11 ” find this:

    Error Code: FINISH TXT ERROR: -2147163964 se produjo durante la instalación

    Error al registrar el módulo C:\Program Files (x86)\Sony\Shared Plug-Ins\Audio_x64\sfppack1_x64.dll. HRESULT -2147010895. Póngase en contacto con el personal de soporte técnico.

    After, i try find the direction of this, but i CAN’T!!! I find only until “sony”, into this folder does not exist any folder with this name ” Shared “…

    You can helpme ??

    Thank you very much for you time!!

  • Marcos

    Oh! i solved it!!

    you just right-click c:\ProgramData\Sony and hit “Take ownership” and run setup as admin :D

  • Marcos

    this isnt for sony vegas , it is for sound forge, but it’s the same error

  • Marcos

    I find the error code but it doesn’t specify any directory:

    => Error Code
    Error Code: FINISH TXT ERROR: -2147163964 occured during installation

    Error getting file security: C:\ProgramData\Sony\ GetLastError: 5

    no lock anywhere

  • hey i cant find “sony” on C:\Users\\AppData\Roaming\Sony. why?? where i have to go to find SCS_INSTALLER_14.log and finish the other steps?

  • alejaja

    nie moge znależć pilku “SCS_INSTALLER_14.log”. Pomóż! dzieki

  • Rebekah

    Hi i had the same problem but i fixed it ^^ by just installing Microsoft visual C++ 2008 Redistributable ^^ trust me it worked

    i have windows 8

    • Bryan

      Rebekah was absolutely correct. I have Windows 8.1 and I was installing Movie Studio Suite (13).
      Download Microsoft visual C++ 2008 Redistributable and select repair. (I downloaded both X64 and X86 versions) one of them worked!

      Interestingly and very frustratingly, when you come to install one of the items on the second disk, it states that you need Microsoft visual C++ 2008 Redistributable (64 bit) and installs it for you!
      Clearly technology is not Sony’s strong point!

  • Dorian

    Hey, the problem is pretty very simple and easy….
    Simptoms for Vista/Win7/Win8 and 64 bit: (of course you go very mad)
    ERROR: -2147163964 ocurred during installation
    Error getting file security: C:\Users\xxxxxxxxx\AppData\Local\Sony GestLasError:5

    please go to C:\Users\xxxxxxxxx\AppData\Local\ after see Sony directory and select right mouse bottom
    and find propieties select after
    securities and add System and Administrators with full Controll and modify (please be free to add)
    add (appears Select Users and Groups ) select advanced select find and search results list and select
    Administrator and select Full Contro and Modify later with system same way
    Now Your Vegas is ready to finish installation
    Well I will explain others directories have same users, adminstrator and system users sony directory has not only local user (very common) because is by default just add these ones and ready
    I hope to help to everybody dont forget to share experiences

  • Cheema

    Try doing a windows search on this string,
    in the top right of the window of the C:\ drive

    “SCS_INSTALLER_*.log” (the * could be any number from 1 upwards)

  • tom

    Im also running windows 8 x64 and trying to install vegas 12 pro.

    There is also no sony file, i have checked the program files and data folders and there is nothing, just a .dll file.

    not sure what to do next any ideas?

  • Louise

    Sorry to drag up an old post but I’m stuck here also!

    I have got as far as looking for the location of the file but when I go into C: Programme files x 84 there is no Sony file anywhere?!?

    Can anyone please help?

    • Cheema

      You need to go to (I am running Windows 7)
      C:\ProgramData\ NOT C:\Programmefiles(x 86)

      You have probably installed the 64bit version so will not be in C: Programme files x 84 as that is for the 32 bit programmes

  • Cheema

    No you do not delete it, do as the text says, find that folder and unlock.

    “Navigate to that folder location and remove the lock, use this website to find out how”

  • john

    I found the error in “scs_installer”…what is the next step..?? Do I delete it… alter it..could use a little clarification.. Thanks

  • DiiDou

    I followed you’re steps, but I had a problem, I can’t find any address in that file, it’s written like this

    => Error Code
    Error Code: FINISH TXT ERREUR : l’erreur -2147163965 s’est produite lors de l’installation

    ERREUR : l’erreur -2147163965 s’est produite lors de l’installation

    => FinishDialog
    FinishDialog: Finish Dialog

    I really need help, please help me as soon as possible

  • ashraf

    My problem with Vegas Pro 12 or any other program and I receive this message

    I have Windows 8 x64 and I do not know what to do to solve the problem please help me

  • ashraf

    I have Windows 8 x64 and I do not know what to do to solve the problem please help me

  • Cheema

    Ok I see the confusion, I say…
    “look at the log file which looks something like this” SOMETHING LIKE THIS, not the same as yours but something like this, so could be…

    your can be any number , depends on the amount of installs you have tried.
    Look at the date of the file for the MOST RECENT ONE and open that with Notepad.

    hope that helps, Z

  • Jonah

    I got into the Sony folder there is only SCS_INSTALLER 1-7
    please help!

  • Runis

    When i got to the Sony folder there is only SCS_INSTALLER from 1-13 there is no 14??

    Help me please :(



    So i found the file SCS_INSTALLER …
    But what do i have to do next
    I only see the error code but thats it how can i install Sony Vegas Pro 11 without this error

  • Ash

    Hi Andrew,

    AppData is located where advised however it is a hidden file. You will need to find view/options/change folder and search options, go to the View tab then select “Show hidden files, folders or drives”. (This is how i find it in windows 8, should be similar to other operating systems).

    Your AppData folder should now appear

    Hope this helps.

  • Andrew

    Hey I followed the steps that you described but cannot find AppData in the Usersname file? Can you plz help i really need to get Sony Vegas loaded

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